Nolan Power Group
Start date: November, 1999
Title: Vice-President of Stationary Service
Tell us about your professional background.
I started at Nolan Power Group in 1999 as a Technician in the Battery Testing Department, training under Mike O’Brien. I transitioned to the Test Dept. Manager around 2006. I was promoted to Director of Technical Services, over Testing and UPS Departments in early 2013, then Installation Dept. was added later that year.
I was recently promoted to Vice President of Stationary Service, through the merger of Storage Battery Systems (SBS) and Nolan Power Group (NPG). Prior to working for NPG, I was an electrician in a Chemical Plant, as well as a contractor for commercial electrical applications. I’ve held several management positions in the electrical field, industrial field, and at a recycling facility.
What is your role at Nolan Power Group?
Vice-President of Stationary Service for SBS-Nolan Power Group. My main job is to support/mentor the mid-level Management Team in the Stationary Service Division and to ensure they have everything they need to successfully support the Technicians in their respective Regional Departments. Also, a large part of my role is to make strategic decisions to promote the growth of the Stationary Service Division.
What are the goals for your division in 2019?
The 2019 goals for the Stationary Service Division are:
- To continue to hire, train, and retain the best Technicians in the Industry! To accomplish this we will work closely with Human Resources to focus on candidates that fit our culture, constantly improve our comprehensive in-house training programs, and capitalize on future opportunities for each of our employees as we acquire other companies and grow our business.
- Continuously improve the services we provide to our customers and how we provide those services to our customers, to be the leader in the standby power system industry! We are working on process and communications improvements to better serve our clients.
What is the biggest challenge NPG customers face and how do we help them solve it?
Emergency calls are by far the biggest challenges that our customers face. When a customer’s DC system goes down, people’s lives are at stake, product and money are lost, so this is a big deal to them. We have specialized Technicians available 24/7/365 to respond to our customers’ needs, and we have temporary DC systems that can be dispatched to their location at a moment’s notice.
What would the company’s best customer say about NPG?
They would say that our technicians are very knowledgeable, professional, and thorough when it comes to battery systems, capacity testing and technical training services. They would also state that we are not the cheapest, but they don’t mind paying for the value we deliver to them.
What is your favorite part about working at NPG?
I enjoy working for this company because it allows employees to grow, flourish, and do the job they were hired to do, without being micro-managed, while mentoring and coaching them to become more successful.
What are your hobbies outside of work?
My first passion is chasing my three children from playground to playground, watching them play all the sports they participate in. Outside of that, I am the President of Court Jesters Volleyball Club, LLC, which is an adult indoor volleyball club that hosts local tournaments and participates in tournaments throughout the country. I also enjoy running and cycling, and I recently started participating in duathlons.